Patient Rights & Responsibilities

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For Communities

Troupe is a complete care delivery solution designed for senior living communities. We offer clinical services complemented by a fully-integrated care coordination and communication platform, so residents get the connected and familiar care they deserve.

To promote patient safety, we encourage you to speak openly with your care team from Troupe Health
Medical Group [Troupe Health], be well-informed, and take part in care decisions and treatment
planning. Join us as active members of your treatment team by reviewing the rights and responsibilities
listed below for patients.


As a patient of Troupe Health, you have the right to the following:

Respectful and Safe Care

  • Be given considerate, respectful and compassionate care.
  • Be given care in a safe environment at time of visit, free from abuse and neglect (verbal, mental,
    physical or sexual).
  • Know the names and roles of your health care team.
  • Have your culture and personal values, beliefs and wishes respected.
  • Be treated without discrimination based on race, color, national origin, age, gender, sexual
    orientation, gender identity or expression, physical or mental disability, religion, ethnicity or
    language.
  • Be given a list of protective and advocacy services, when needed. These services help certain
    patients (e.g., children, elderly, disabled) exercise their rights and protect them from abuse and
    neglect.
  • Ask for an estimate of charges before care is provided.
  • Examine and receive an explanation of Troupe Health’s bill.

Effective Communication and Participation in Your Care

  • Get information from your Troupe Health provider about:
    • Your diagnosis
    • Your assessment results
    • Outcomes of care
    • Unanticipated outcomes of care
  • Be involved in your plan of care and treatment.
  • Involve your family in decisions about care.
  • Ask questions and get a timely response to your questions or requests.
  • Refuse care.
  • Have someone with you for emotional support, unless that person interferes with your or others’ rights, safety or health.
  • Select someone to make some or all healthcare decisions for you through a durable power of attorney for health care or other legal means, if at some point you are unable to make those decisions yourself.

Informed Consent

  • Give permission (informed consent) before any nonemergency care for procedures requiring informed consent, including:
    • Risks and benefits of your treatment
    • Alternatives to that treatment
  • Agree or refuse to allow pictures, videos, or voice recordings for any other reason than your personal care.

Privacy and Confidentiality

  • Have privacy and confidential treatment and communication about your care.
  • Be given a copy of the HIPAA Notice of Privacy Practices.

Complaints and Grievances

  • Complain and have your complaint reviewed without affecting your care. If you have a problem or complaint, you may talk to any member of your Troupe Health care team.
  • To file complaints or raise concerns please contact your provider at info@troupehealth.com
  • To address discrimination concerns, you may also file a civil rights complaint with the U.S. Department of Health and Human Services:
    Office for Civil Rights 200 Independence Ave., SW Room 509F, HHH Building, Washington, DC 20201 1 800 368 1019, 1 800 537 7697 (TDD) OCRMail@hhs.gov Complaint forms are available at: https://www.hhs.gov/civil-rights/filing-a-complaint/index.html

Patient Responsibilities

  • Patients are responsible for providing correct and complete information about their health and past medical history.
  • Patients are responsible for reporting changes in their general health condition, symptoms, or allergies to the responsible caregiver.
  • Patients are responsible for reporting if they do not understand the planned treatment or their part in the plan.
  • Patients are responsible for following the recommended treatment plan they have agreed to, including instruction from LCSWs, nurses and other health personnel.
  • Patients are responsible for keeping appointments.
  • Patients are responsible for treating others with respect.
  • Patients are responsible for what happens if they refuse the planned treatment.
  • Patients are responsible for paying for their care.
  • Patients are responsible for assisting in the control of noise and the number of visitors in their rooms when Troupe Health providers are present.